Monday, January 29, 2007

How come we don't have a phone number?

I felt that I needed to address a topic that comes up from time to time and that is...."How come you don't have a phone number on your website?"

The answer is simple. I don't hold regular office hours. Between juggling four young kids, a business and a busy household, I am not able to offer my customers 9-5 customer service. I normally work about 10 hours a day, but my hours vary. What I do offer, I believe, is in many ways better.

I am normally always checking my email....from the office, from home, from the road, etc. I make it a point to know what is going on with your orders. I want to be able to respond quickly when someone makes an error on their order or needs an answer to a question about a product. It is not unusual for me to answer your emails on the weekends, evenings or in the wee hours of the morning.

Also, one of the main reasons that I began my own business is because I wanted to be able to be the one to care for my children. Therefore, my four-year-old daughter comes to work with me everyday. While I am filling orders, she is right beside me....coloring...singing...or doing something else amazing that I wouldn't want to miss by dropping her off at a sitter on my way to the office.

I understand that this can be frustrating to many customers, but these days it isn't unusual for a website to offer email-only support (Think Amazon and E-bay).

My heart is with each and every order. If you have a problem, I really want to know about it so that I can do everything possible to get the situation corrected. As much as we strive for 100% accuracy and safe and timely deliveries, things still happen. (Not often, thank goodness.)

What I would like for you to know is that with or without a phone number.....YOU WILL BE TAKEN CARE OF!

Very Warmly ~ Renee